El Rico Pollo - San Bernardino

Took like 25 mins to be served. Place was empty. Took another 35 mins for the food to come out. It was ok, sauce wasn’t the same as others. You could do better. Wish the service was better. Man for being empty and waiting so long to be served was a slap to the face.Food: 3/5

Terrible experince. Place dirty dark bathroom horrible celling almost falling off...i ask if they have jalea and the laydy respond look at the menu...we order pollo. And theres no pollo ...i order orroz chaufa was terrible. And biste a lo pobre full of friesand get over cook i will never go back.Food: 1/5

I had dined here years ago and sadly this place has lost its touch. This was my first time going after the pandemic and ordered what used to be our favorite dishes. The Lomo Saltado’s meat was dry and hard. There was no juice in the meat. For the Ceviche Mixto, they did not let the fish marinate in the lemon juice long enough before serving, it was still raw. The lemon juice was bitter and not tasteful at all. The onion used to be sautéed in this lemon juice, which is now just plainly served on top with zero taste whatsoever. The Maracuyá drink had a bitter aftertaste like when drinks are about to go bad. I brought this all to the owners attention and she sadly was like oh ok. The service was BAD! The waitress was busy gossiping that not once did she check on us.I sadly no longer recommend this place.

Horrible customer service. We waited a few minutes before being acknowledged at all, the waitress didn’t even say hi, she barely talked. I ordered lomo saltado flavor was great but it had only a few pieces of meat, my boyfriend ordered chicken and they were out of chicken! It was only 3:30 pm. I ordered picarones and the guy who made the was on break so we could not get them. I don’t think we’ll be back, keep in mind they have a B from health department too.

Absolutely AMAZING food! If you’ve never had Peruvian this is the spot. Spanish speaking staff, quick to take my order and my gosh it was amazingFood: 5/5