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フィードバックを提供するI was not impressed with my visit. I walked in hoping for a margarita and waited quite a while at the bar without receiving any acknowledgment, even though I made eye contact. Eventually, I got my drink, but it didn't live up to the reputation of being their premium offering. If you've read my reviews, you know I don’t often give low ratings, but I suggest skipping this place. The atmosphere wasn't great either; the bar area felt cold and unwelcoming.
This restaurant offers truly authentic Mexican cuisine in a fantastic setting. The service is excellent, and the food is of high quality, all complemented by a lovely atmosphere.
The food was the highlight of our experience, but unfortunately, that was about it. We waited half an hour just to be seated and then had to wait another thirty minutes for water. When our food finally arrived, they forgot to bring silverware and never provided any chips. To top it off, not a single person came by to check on us during our meal. I left feeling very disappointed.
Nachos had little chicken that was rubbery. Soggy chips due to refueled beans and melted cheese everywhere . Margaritas good but not cheap .
The manager is absolute TRASH. We were sitting on the patio upstairs and she accused our 3yr old of tearing down their cheap decor hung on the railing. She glared at him and shook her head. When my husband questioned why she felt it necessary to be rude to a CHILD, she attempted to argue with my husband. Continuing to accuse our son of pulling down a plastic decoration. Mind you, we had literally just sat down. Terrible customer service. She needs to be fired for her poor treatment of customers with small children. Hospitality isn’t her strong suit. Pathetic.
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