Mod Pizza - San Antonio

My recent experience with a pizza order has left me severely disappointed and frustrated. Upon arrival at the restaurant, I was informed that my order had been given to the wrong guest. Although the staff assured me that they would replace the meal promptly, this promise was soon broken when my meal was mistakenly given away again after it had been placed in the oven.Eventually, my order was provided once more, but to my dismay, it was plated for dining in, despite my explicit request for it to be taken to-go. This level of incompetence was simply unacceptable. To add insult to injury, the pizza itself was badly burnt, rendering it inedible. Frustrated and dissatisfied, I immediately discarded the drink that had been included in the order.As a regular customer of this establishment, I had always expected more from their service. However, this recent experience has left me with little confidence in their abilities. The fact that they were unable to handle such a simple task as a pizza order accurately and efficiently is a clear indication that their staff lacks proper training in customer service.Considering the high prices charged at this establishment, I find it unacceptable that they fail to invest in additional training for their staff. As a result, I have made the decision to not only withhold any further patronage, but also to share my negative experience with others. If possible, I would rate this experience with zero stars as a reflection of the complete lack of professionalism and customer care demonstrated by this establishment. A higher standard must be upheld, especially when customers choose to dine with regularity.

The pizza is always good, fresh, not burnt (made to order). The “no name cake” is always a plus (think of a delicious chocolate ding dong but better). They have a nice beverage selection (they have milk and apple juice for the kids, so that’s nice!)The staff is sometimes friendly, but mostly effective and the restaurant is generally clean.

This mod pizza location is HORRIBLE!!! They are rude, inconsiderate, and dirty!!! I saw trash all over the floor, the person taking my order was barley paying attention to me and it wasn't even busy! I like mod pizza, but this location just sucks! They need to do better and hire friendly faxes, not people that barley want to work there. Never going back to this location on dove creek. If I can post no stars I would!

Mod Pizza always delivers but my pizza artisan Hagop crushed it! I ordered the Mega Calexico and added a little extra cheese, bacon, pineapple, onions, and their hot chile sauce. My face melted a little but it was fantastic. The staff was great and all areas of the restaurant were clean.You cannot go wrong at this Mod Pizza.

Fresh fast friendly! Everything was so good and super fast. For personalized pizzas you can’t beat it.