Havenhouse Eatery And Coffee

EDIT: manager reached out and apologized for the mishap and communication breakdown; she assured me she would work on improving mobile/online order processes. Updated my stars to reflect my willingness to try them out again.Placed an order for pick-up since time was limited. Ordered coffee, smoothie and açaí bowl. There was a large line of people placing orders, and one staff assisting them. I arrived 20 mins after placing my order. There was no sign of food waiting for pick-up, so I tried to get the attention of one of many staff working—all appeared to be very busy, no eye contact even acknowledging me waiting in the pick-up area. After 5 mins I asked the one taking the orders if I was in the right spot—she said yes. Ok, so I wait a few more mins. They are busy—that’s cool. About 10 mins later, they call my name for my coffee and hand it to me. I figure the rest of my food (the smoothie and the bowl will be out momentarily. Another 10 mins go by and I’m getting anxious. I have to stop someone rushing by to inquire about the rest of my order. She finds the smoothie right away (it been ready for awhile sitting in their fridge but she tells me they didn’t get the acai order. ??? I pull up the order in my email and it’s there. Meanwhile she has to ask a manager about it. She comes back and says they are out of açaí and couldn’t call me because they didn’t have my number. (My phone number was in my email receipt. Things happen, I get that. But I wasted so much time because they didn’t acknowledge the out of stock item (and hand me the smoothie when they gave me the coffee. Seems like everyone is busy, but there is a lack of communication between stations. Just very disappointing. Won’t be back soon. And I hope I get the refund for the açaí bowl as promised.

This was a beautiful coffee shop! the small space could be overstimulating to some when its busy but the drinks, food, and service make up for it!

Love love love that place. When I am out and about visiting clients even if I am far I make a point to drive all the way there for lunch. I love their coffees matcha latte their smoothies garden Greek salad my go tos. They are very generous in the portions. Yesterday the garden Greek salad served for my lunch my dinner. The staff are friendly service oriented. The vibe is cute nice modern. Overall that place is awesome. The only thing I would say is that their cardboard/carton boxes for the salad while they help to stack alot of food in them, because of the olive oil dressing the bottom of the box ends up getting thin stuff. If they can have some other box without loosing the quantity that can be packed in it (don’t know if a kind like that even exists) it would be magical.

Perfect space seated in the heart of safety harbor for gathering with a friend and enjoying a conversation. Great menu filled with fresh ingredients and uniquely crafted options. Top notch espresso, paired with perfectly crafted espresso drinks. Friendly staff that love what they do, and value people.

Haven House is the BEST! Such a peaceful environment with great food, coffee, and smoothies! The staff are amazing!! Love going here with my family… or to relax and get some work done solo!!??