Jersey Mike's Subs - Rome

We ordered our food online to pick-up. When we got there the cold sandwiches were ready but the hot ones were not. We followed the times for the online order. When my husband said y’all need to update your app for online orders. The manager responded “Subway is open”. Then she turned around and gave a lady who came in after us and ordered through the line her sandwich for free for waiting. As we stood there for 30 minutes pass our pick-up time. We never received an apology and was told to go to Subway. We had paid for our sandwiches online. Horrible service and the manager needs to be fired for her customer service.

Just ate a Philly Cheese Steak. It was poor. No cheese hardly. Not very much flavor. Very disappointing

Completely ignored by the two people working. No one else in line, and they were working on call-in orders which is fine, but not even an acknowledgement in five minutes? How hard is I 'll be right with you ? This location has always had terrible service, but this was by far the worst.

I will return to Jersey Mikes! Strange way to hear about food quality but I got my first idea of their delicious food when a rival restaurants employee shared that Jersey Mikes had the best tea in town and she in fact was on her break to get a tea from there. My club sandwich that I called in was prepared exactly as I had requested ,had fresh ingredients and was ready for pickup right on time. Unlike most small restaurants Jersey Mikes had a full crew of professionals working with plenty of smiles and kind words. The sweet tea was delicious !! Great job !!

The staff is friendly and upbeat, and their Philly cheesesteak is absolutely amazing! You won't find anything better!