East Dumpling House - Rockville

I come here semi regularly. I think it's overall worth it, especially as one of the few late night options available. House dumplings and mapo tofu are my favorites.

Food were either too salty or too sweet. Utensils were sticky and grease. Service was bad that don’t deserved the tip amount in which automatically charge on the bill.

Online order service sucks. The packs of orders ready to be picked up and drivers and guests waiting there. Nobody helps to make the olo waiting. My order was literally sitting there and nobody asked my name. Disappointing experience twice in a row. 4 Workers are busy but no efficiency.

This restaurant always treats delivery drivers (especially dark skinned ones) with disdain. But last night was especially bad. I arrived to pick up two orders. There was a woman with glasses working the front desk. I told her the name on the first order, but before I could get the second name out, this woman starts loudly talking over me at the speed of light. I could barely get a word in. She then quickly walked away before I could say anything else. Mind you, she never actually heard the second customer’s name. That will be important… I end up getting the first order, but they didn’t bring out the second. So I patiently waited. And waited. And waited. About 25 minutes of waiting. Finally I got her attention and asked her about the second order (the second name). This woman barely looked up from her phone and said “someone else picked that up already.” Sooo you had me wait 25 minutes for an order that was already gone? And that’s 25 minutes I could have avoided had you not spoken over me in the first place? But you were too busy running your mouth to hear anything… When I brought this to her attention, she just doubled down on the rude dismissive attitude and tried to say she was “too busy” to acknowledge me anymore. I said that’s fine, because I’m going to stand right here until you find time. She came back a few moments later and we had a whole back and forth. At one point, I directly asked her “you don’t think repeatedly speaking over someone is rude?” She shrugged and said no. So, potential customers. If you’re cool supporting a dismissive, disrespectful, unresponsive establishment with questionable morals, then this is your place. Tell Glasses Girl I said hi.

Love the place and the food. Visited twice in one week!