Wendy's - Rochester

I've never had trouble with this place until tonight. we had two commands of fritten who lacked burgers. my daughter wasn't angry with eating her child.

I had to wait in the drive line 30 to 40 minutes, just to place my order when I came there, was told to wait, I waited another 3 to 4 minutes and when I got my food, the bungalow stale this place was a sweat there lazy. food: 1/5

I've had several frustrating experiences at this restaurant. Even though there was one time when my order was prepared perfectly, it seems like they never get it right anymore. I often find myself going back and forth trying to correct my order, which feels like a waste of money and time. Unfortunately, I just don’t think I can go back there anymore—it's clear they don’t listen to what I want. Rating: 1/5.

The customer service here is terrible. they are very slow. you always have to wait a long time and after a while wait my pommes cold. only really disappointed that I really liked wendy’s, but this one really fell on the hill. they also seem closed more, then they are open. Food: 3/5

Awful customer service, lazy employees (cancelled my order as it was 15 minutes till closing. Still waiting on my refund), and just an overall bad experience the last 5 times ive gone there or ordered from there. It was fine about 3 months ago, but whoever they recently hired or fired ruined the entire place.