El Pollo Loco - Riverside

The food we got was awesome but they forgot our Chicken Taco al Carbon and Macaroni Cheese so even though our Double Chicken Tostada Salad apos;s were great we paid for more and didn apos;t get it.

That was July 9th. I came there at 7:57 and the place closes at 20:00 not only they let us in, but cooked more food for us and a few more customers behind us with a smile on the face. These are great people who offer amazing customer service.

The food was great, the restaurant itself was very hot, I think the AC was working, I visited a 100-degree weather day and I decided to dive. When I left the outside, it was cooler than in the restaurant. I hope the AC was fixed.

They had the order ready quickly, and it was right, but I was never recognized by an employee, and the smell inside was abusive. The food was good for what it was, but I was a little bit more careful than normal when eating this time.

The following assessment is based on my opinions when visiting this company on 03/24/2022 at 12:10. This place is a complete Irrgarten. I'm here at 12:10. I finally had to place my order at 12:20. I have my food at 12:45. From what I saw, they had 4 employees. Thank you for showing the work. This review is not for the employees working there. The Franchisee has to work harder to find more employees here, please. Customers were just on food everywhere. I was surprised that they charged me $4 for two small plastic packages guacamole. Each package probably has about two 1-1.5 tablespoons of guacamole. When I got my food, the ice was melted in my drink. The salad was delicious? Thank you, El Pollo Loco Crew?