Mcdonald's Restaurants - Richmondshire

I ordered this meal from Uber and was very disappointed. The spicy chicken meal and 2 apple pies arrived extremely cold. The burger was rubbery and inedible. The chicken and fries were both at a temperature of 35 degrees. The apple pies were just under 35 degrees as well. To make matters worse, I also found some blue plastic in the burger.

Rubbish burger had barely any sauce on it and was cold i ordered a vanilla milkshake but got strawberry

The food was below average, with mostly cold and unsalted chips. Despite not being busy, we had to wait a while for our food. We were disappointed with the overall experience and had already left, so we did not go back for an exchange.

It’s constantly on and off with these guys. Sometimes the food is nice sometimes it’s inedible. Wouldn’t,recommend this specific location at all.

Visited the Catterick store for a late lunch today and found customer service was on point. The staff seemed friendly and approachable. So, what was wrong? The self service machine quickly spat its dummy out and would not give a receipt. Upon notifying the floor staff, they quickly came over, sorted it out and took it in good humour. Then I had a great dinner, less the first bite of my Big Tasty, which was cold. I took this back to the counter and quick as a flash, the apologetic duty manager; Kieran spirited it away, sorted out a fresh one and added some unexpected, but complimentary fries. I was taken aback by the very professional and eager response to rectify this. Kudos to him and his team (Merrily and busily working away un the background). I hope his boss or regional manager will give these McDonald troops the recognition and positive feedback they deserve. Kieran