Firehouse Subs Richmond Center

Order a kids COLD ham cheese sandwich $9 dollars. Had to go back in and was given a hard time because they warmed the sandwich after I requested a cold sandwich.I asked to have a new one made and the employee was rude and wanted to debate with me about the sandwich. Management needs to train retrain employees on how to treat customers.

Great staff, food and customer service. 3/29/2022 Today would be the first time my sandwich was absolutely horrible. Tuna should not be brown or chewy! Quality is starting to go down hill. This was my fav sandwich place. My husband still eats here but I will not anymore.

We came in on a Tuesday evening at about 1930 after about 9 hours of travel. Without being overly effusive and perky, we were greeted warmly and made to feel comfortable. This was the first time I've been in a Firehouse Subs, and I appreciated having a moment to look over the menu board without feeling rushed. Our food was prepared quickly and tasted good. Plus, I love the way you give back to the community! Thank you, and see you again sometime

Great service tonight. I needed a pickup today, and you delivered it! Thank you.

Firehouse is usually one of my favorite spots, but yesterday was a disappointment. It seemed like the meat and cheese were carelessly slapped onto the bread in a rush. Half of the meat, cheese, and tomatoes were just hanging off the sides instead of being properly placed. To top it off, the bread was a bit dry. Overall, it was a messy experience! There weren't many customers, so there’s no excuse for the lack of attention to detail. I'm all for giving second chances, so I'll definitely give them another try soon to see if yesterday was just an off day, or if they deserve a lower rating.