Chipotle Mexican Grill - Richmond

You guys put beans on my bowl. Two types of beans, and beans make me kind of sick. I am not pleased.

Missing some of food in Burrito Bowl, and my bowl was half empty and rice was hard

If you're going to post you're open until 10 PM customers shouldn't be greeted by a locked door and blank stares by staff at 9:47.Unacceptable customer service and poor leadership by whoever was team manager.

DO NOT GO TO THIS PLACE!!! The first few times i tried this place it was good. However, I went again i found a whole FINGERNAIL in my food. I didnt eat it, nor did i go back for a while. I tried it again today. they got my order wrong i ordersd a chicken burrito bowl with extra sour cream, white rice and salsa. They gave me white rice, and chicken that was it. Do not go to this place unless you want to waste money.

My daughter is lactose intolerant so I came in to get a kids meal and swapped the cheese for some rice and was quickly met with an attitude. The manager Quinton said they couldn 't do this. He was very rude and I left. Never going to this location again. Why is it so difficult to accomodate a simple request?Service: 1/5