Burger King - Richmond

8 Pc. Chicken Nuggets were dry, flat, and completely cold, like they were days old. The Original Chicken Sandwich Meal barely had any toppings and was also cold.

The evening staff usually seem extraordinarily friendly, which I appreciate. The morning staff are often grumpy and unfriendly. Lately they've been missing things from my order, like sandwich mods that I can't find out about until I get home. And the food has been extra greasy, like dripping through the bag and leaving grease stains on my car seat...it can be almost inedible when that happens. The lines sometimes get held up because they're getting the food out very slowly. It's not the best BK I've been to, but unfortunately it's the only one near me. Also, it's a drive through only, no sit down dining available.

This establishment is special to say the least. Not sure who does the hiring here but this place could use a serious revamp. As a truck driver there are no drive thru's that a truck can fit thru. As I tried to explain this to the employees at this establishment, I was ignored. I wasnt even denied service, just totally ignored. Kinda sad. I feel the correct way to handle this would have been for me to pull over and possible meet by the window where the exchange could take place. However the children that work here lack in the customer service department. I would advise others to not waste their time

Every time I visit this particular location, the service is consistently disappointing. There’s a noticeable lack of proper customer service, and I often find myself having to repeatedly ask for the correct items. On one occasion, the manager got into an argument with my friend over a mistake they made and insisted that my friend was wrong for requesting the correct food. We ended up waiting around 15 minutes for our meals, and during that time, the manager used some inappropriate language toward my friend. When he finally stepped outside, he yelled at us, took a picture of my friend's car, and told us never to return. Overall, the experience has been unsatisfactory every time, and we will not be returning to the Chamberlayne Avenue location in Richmond, VA.

I ordered two regular chicken fries, but this Burger King decided to substitute them with ghost pepper chicken fries. The chicken fries were meant for toddlers and were way too spicy. They were supposed to be their dinner, so now I have to come up with something else.