Papa Johns Pizza - Reynoldsburg

My son Anthony helped me call in our Papa Johns order for pickup on our way home from our doctor's appointment. And when we got to Papa Johns, we did wait a few minutes while they were finishing up our order but the atmosphere was friendly. Me and my son were very hungry so our pizza didn't last long when we sat down at home to eat it. We made sure to get extra garlic sauces since it's our favorite part about ordering from Papa Johns.

The stuffed crust pizza is soooooo good. I loveeee it!

I've had quality issues more often than not on the orders out of this location. These mainly stem from not following the specific directions or specifications you make or failure to incorporate a topping substitution or how it's cooked.However tonight I ordered a medium Hawaiian pizza. My doordash delivery came and I sat down and open it and realized it was a barbecue chicken pizza. I decided to take the option for the customer service to reorder when I got my receipt I realized that they didn't have the few alterations I requested on that receipt so I decided to message customer service just to double-check that the information was also passed along to Papa John's. The representative messaged back and said absolutely, I was already on the phone with them and I communicated to them what you want in your order. So I'm expecting a delivery again from the store and 3 minutes before the store closes at 1:00 I get a notification that my order was cancelled.But to make matters even worse I called the store directly and I hit three to request to talk to the manager just to basically say like hey I want my pizza I'm hungry I'd rather have my food than my refund. A woman answered and quickly was pretending to be oblivious to what I was talking about which is fine but she said well let me go double-check . I didn't sell on hold for 15 minutes and realized that they're not going to pick back up the phone so not only did they mess up my order they confirmed that they were going to redeliver it they canceled it on me and then when I called the store they blatantly ignored me.just terrible customer service, blatant disregard and unprofessional.

I live nearby and frequent this location. The orders are always piping hot, fresh, and usually ready for pickup in 15 mins. Keep up the good work!

Ordered a special from here. order was a tad late but was still fresh, driver was nice. i'd try them again when i'm having pizza night.