Palazzo Leopoldo Dimora Storica

Rooms: Il riscaldamento era decisamente troppo rumoroso,l.sicuramente per un problema all' impianto, un vero peccato rispetto alla struttura antica molto ben tenuta Rooms: 3 Service: 5 Location: 5 Hotel highlights: Romantic, Quiet

Two steps more. Not up to the standard advertised. Sorry, a lot of hiccups for an expected service which unfortunately was not there during our stay. Perhaps the end of the season is coming, a relaxation after strong seasonal activity... It's a shame because the concept of several palazzos is interesting. I dare to hope that this is just a failure. Rooms: 2

Splendid historic home; very large room. Comfortable and clean. Advised Hotel highlights: Romantic, Quiet, Kid-friendly, Great value

I stayed for the weekend in this splendid historic residence in the Chianti hills. Comfortable, clean rooms, with TV and minibar. You can dine in the adjacent restaurant, which is truly delicious. The residence offers a spa with hydromassage, sauna and Turkish bath. A special mention goes to the girls who work at the massage centre. Brave and professional is an understatement. We found ourselves as if we were within the walls of our own home. Weekend to remember. Special thanks to Cristina at the reception. We will come back for sure

I stayed with my partner only one night, luckily. The room rate was around 300 euros/night. As soon as we took possession of the room we immediately noticed some noises of incessant rushing of water coming from the wall which showed no signs of abating. However, we decide to wait until after dinner to understand if they were caused by the SPA below... Unfortunately they continue until 1 am in concert with the loud music from the little place under the window, so, exasperated, we call the receptionist who 1 confirms who did some work in our room and 2 found us another room in a group property a few minutes walk from the hotel. We accept and, sleepy and tired, at 1.30 we set off towards the new accommodation which was of much lower quality than the one we had previously paid for (the stucco was falling off the wall and it was smaller . The next morning, having informed the management of what had happened, we were paid off with a red Chianti wine of around 17/18 Euros as compensation and apology for the infernal night. On the part of the structure, absolute disinterest in truly apologizing and/or applying a discount (supporting a clumsy excuse relating to separate accounts between the spa and the hotel... to two customers who were made to spend a sleepless night. This too is Palazzo Leopoldo and the growing negative reviews for the structure are no coincidence. 4/5 star structures work differently and put the customer at the centre. Avoid if you can.