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フィードバックを提供するPopped in on the way home from Weymouth after a few days away. We are a family group of 13 and they were very helpful, great service very good menu and the food was excellent highly recommended will definitely go back again when we are that way
During our recent visit to Ship Inn Wool, my partner and I encountered an unfortunate experience that compelled me to share our feedback. To our surprise, an unexpected charge of £4.50 for peppercorn sauce was added to both of our meals. This was not disclosed during the ordering process, nor was it mentioned on the menu. Transparency in pricing is crucial for customer satisfaction, and regrettably, this was lacking on this occasion. I attempted to address this issue with the manager on duty, but my initial efforts were in vain. Despite being told that the manager had visited our table, they remained elusive. This left us feeling even more frustrated. It was disappointing that the manager did not make themselves available to address our concerns during our visit. While we have always appreciated the quality of service and food at Ship Inn, this experience has left us feeling dissatisfied and has raised concerns about pricing transparency. I encourage the management to review their pricing policies and ensure that all additional charges are communicated clearly to customers at the time of ordering. This simple adjustment can greatly enhance customer satisfaction and loyalty. I hope this feedback is taken constructively, as an opportunity for improvement. We look forward to hearing from Ship Inn regarding this matter. The food we received was of a good standard so thank you to the kitchen staff for providing a good meal.
We dropped in, hoping to get a meal. A table was found in the bar, as we had my dog. We had a very friendly welcome. The menu was extensive. We decided on Scampi and I had faggots. To say they were the best I've ever had is an understatement, I even emailed the butcher. The scampi was good, too. We both had Dorset apple cake, which again was beautiful. The whole meal was excellant, and I was glad we stopped. in fact, we are going back tomorrow for Sunday lunch.
We stopped for lunch at this pub on a Saturday. We were warmly greeted and seated in a lovely room. All the waiters and waitresses were extremely kind and professional. We ordered a few starters, including the delicious camembert, which we shared with hot bread and homemade onion chutney. I had chicken and chorizo, while my wife had sea bass and my daughter had the traditional scampi and chips. The chicken with its chorizo-flavored sauce was delicious, as was the freshness of my wife's sea bass, and my daughter's scampi had those crispy chips on the outside and soft inside, and she enjoyed them a lot. all washed down with a good Sicilian Nero d'Avola which went perfectly with our food. Not to forget the desserts, which are classic pub desserts, but they are homemade, so you can spot the quality of the ingredients. We are waiting for another occasion to try the Sunday roast, which I heard is good too. Thank you so much for making our day.
Visited on 20/12/23 lunch for 3 plus Dog. Second time we have had lunch here, both excellent. Service and food both well worth a visit. Mad us feel very welcome.