Got Pupusas? The Good Taste N-2

Food is good, I usually go to mammas puppusas an they're also good there an fast.But came here 2 weeks ago an the food was great the service was ok so I wanted to show my wife this spot today, so I place an order at 1240pm over the phone for a pupusa loca., they said it would be ready in 15-20 so I get there at 118pm an they say to give them another 15, so that makes me think they forgot about my order. So I walk back in at 145 an they said it was ready but it was just coming out, I could see from the front...... so I waited a whole hour an people who ordered after me left before an they had more pupusas... but after I pay I tell her ok it's just cheese, beans, an pork right? An she said oh I put jalapeños in it, I said but on the phone I said on the side. An she said yea sorry we put it in already..An I said I didn't want it like that, that it wasn't my fault? I said it proper how I wanted it, an she tells me well maybe next time just say it like this an says it... an I looked at her an said ok.. but what now. An she said oh well I mean you could take it or you'll have to wait again.. an 3 people just finished placing big orders.. so as you can imagine it was a horrible experience for me an I was really excited to show my wife... but sadly this place is gonna be a hard no for me now... they don't take care of there customers for there own mistakes.....Like if they would have said oh we apologize it's our fault it's cause we had forgot or whatever the reason I would have understood. An I do speak Spanish, but there are some words I'm not good at pronouncing. So it also doesn't help that they have someone who answers the phone an works the front who doesn't understand english

These Pupusas are some of the best I’ve had in Pomona. Everything tasted fresh.

I placed an order to go was told it be ready in 20 mins and when I get there the lady says that no one had called to place an order. Then I go to my car to get my phone to show her I did and then going back in she pulls the order from the table she sitting at and said she did have it and said it would be another 20 mins. Very unprofessional and tried to make it seem like I was crazy. They lost a customer today. Very disappointing

Very rude call to asked if they were open she said door open but yet closed very inconvenient due to having a disable person on a wheelchair call again to see if they could open the gate and rudely got hung

Food is good but really bad customer service, i am really disappointed and definitely my last time giving them a chance and trying their food, but they are really rude, and I know how frustrating it can get because I work in the industry, but honestly is not the first time that this happened!