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フィードバックを提供するAfter buying cakes and cupcakes for years from HEB, I was very disappointed when I went the other day to order a cake from this location. I asked if one of the ingredients in it contained gelatin and the employee notified me that all of their cakes/cupcakes contain gelatin (pork products). If you are vegetarian, steer clear of the HEB bakery. They should at least put up a sign someone saying that none of their cakes/cupcakes are vegetarian. I think they can easily find a fix for this and use a vegetarian substitute for gelatin.Update: I called another HEB bakery location (canyon ridge drive) and the bakery manager read through the ingredients and stated that their cakes/cupcakes don't contain gelatin (unless you add on certain cake fillings). I left a message for their corporate office and will update this review when I hear back.
I have shopped at this HEB for 22 years and have developed contacts that I consider friends but unfortunately will no longer be able to shop inside this store. Saturday, September 3, 2022, I was parked in front of the curbside doors when I was confronted by a HEB employee. The female was abusive in language and told me in no uncertain terms that HEB does not care if I shop at this location. She shoved her employee name tag in my face (actually in my face) to which I took inside the store to a manager to report. The manager that I spoke to I have known for years but he was not the store manager. When I was walking back to my car, the employee demanded her name tag back and I told her the name of the management I had given the name tag. The employee charged me and it took two other employees to hold her back as she was shouting. I called the store again and Javier, the manager called and left a message that he was looking into the situation.Today I received a call that the employee (or partner which is how HEB refers to employees) will still be seen working at the store. While Javier was polite and apologized for the partner 's behavior, I no longer feel the location is a safe place to shop. If HEB considers this person as a partner , then this is no longer a location that a 63 year old breast cancer patient is going to shop.I will miss the nice people who I have grown to know over the past 22 years, but safety in this crazy world must be considered.
If I have to go grocery shopping for the staples, this is the place I go. They have everything I need and the brands that I want. There really isn't any hunting for deals that you have to do since all the deals are displayed with their very visible yellow coupons. My only complaint would be that their protein cookies used to be 3 for $5 and now they are about $1.80 a piece. They did have a deal where if you bought 2 you got one free but that was only after clipping the coupon. Oh, and I wish their bulk section was bigger (central market bigger). Maybe that's asking a bit much since central market is the upscale version of H‑E‑B. If you want to get a good cut of farm raised salmon, this is the place to go!
We are impressed by how they support the community in many ways. Everything works for us in the store so we keep coming back.
Our HEB staff are friendly, kind, helpful and professional. The store is clean, stocked and has a good variety of food and products. Thank y'all for being there for us. God bless you all. The bakery lady's are kind with my 92 year old father. He enjoys shopping there too. We are an HEB family