Pollo Tropical - Pence Avenue, Osceola

I felt very unwelcome in this place and the food was better the last time I had it.

The food is not so good anymore, the soda or refill machines do not exist there.

The cashier seemed annoyed when asking for the order. They should hire people who have a little more education or at least finished high school. They had the restaurant extremely dirty. I'm surprised they let it operate like this.

Very bad service and the food was cold and very poor presentation. It was not a good selection to eat.

If you are a company and plan on using their catering service DON'T!! the store doe not answer their phone in fact CORP doe's not as well. The order was over $500 for a large group and only half showed up. 2 hours later the rest showed up. The answer was basically oh well. Go some where else!!!!!!! We tried to call Corp to complain and yes you guest it no humans just push this button and leave a message. LOL Joke