Chipotle Mexican Grill

Our family of 4 went there to an early dinner. A very dirty restaurant. All tables were very dirty. I had to clean a table so we could eat. When ordering food, I asked the employee what kind of steak is the new steak. He answered rudely to his steak. She was literally food on the plate. Needed napkins and forks or spoons, but no standings available on the counter. All were empty. I told an employee about it and no one came over 5 minutes. While my food got cold. Instead of filling empty containers, he gave only one to each of us. The food was bad too. The guacamole was gray, the chips were almost burned, and the chicken in the Burrito shell was very hard to chew. I don't know how this can be allowed in a franchise business or business. Terrible service. It won't be back.

Used to be my favorite Chipotle to eat at, however, some of the current lunch staff have no clue. Orders are slopped together haphazardly with little regard to presentation (lids not fully on, crumpled bags, etc). Order accuracy is very dependent on who you get. I could literally walk in tomorrow and tell you who needs to get replaced or retrained. Owner needs to be hands on and set some !t straight.Having said that, I still order food from there and I will say their portion control has improved from a few months ago.

Terrible customer service experience. My friend and I went into the restaurant at 9:30 and they informed me that dining in was no longer available. Yet, the restaurant is scheduled to be open till 10. I wanted a bowl, and since I couldn't eat in the restaurant the employee essentially gave me no option and told me I'd need a lid, the food gets disgusting when a lid is placed over it, and therefore decided it'd be best if we took our business elsewhere. Won't be going back.

Quality has gone down hill so much. Chicken was dry. Hard bits of rice. My guacamole looked nice and gross like it was days old.

Apparently under reconstruction, however nothing's indicated on line. When you walked in no food was visible within display cases. Myself and several others walked in, and immediately walked out. I could only ascertain this location was only processing on line orders but walk in service wasn't available. Additionally, none of the staff took any initiative to advise walk- in customers on how best to obtain an order.Just saying, lots of revenue lost durning a remodel. Unless of course this is the new Chipotle business model. The restaurant chains revenues must be so solid, turning away potential large numbers customers is of little concern.