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フィードバックを提供するStumbled on to this gem in Parramatta accidentally when looking for a bank on our first day visiting Sydney. The only place I can compare this flavoursome restaurant is in the famous Melbourne Crown Towers Hotel Plaza. They come in decently large servings with carefully...crafted flavours perfect for your tastebuds. Kanzo Fresh Sushi isn't just a sushi bar. It serves popular dishes from Japan. The only thing I regret was I should have bought more. Next time I visit Sydney, I would definitely visit again.
I have frequented Kanzo for quite some time so it’s disappointing to have to give it a terrible review but after today I feel I have no choice. I went there today with work colleagues and we each ordered our lunch. When the staff started...bringing our food out it became apparent that the waitress had incorrectly taken one of the orders and my colleague was given two grilled salmon rolls instead of two grilled salmon nigiri. When we pointed out this error the waitress insisted she had taken the order correctly (even though I saw my colleague pointing to the correct item in the menu when ordering) and they refused to take the items back and refused to take them off the bill. My colleague reluctantly agreed to pay for the items so that we could get on with our lunch but it was appalling customer service it was obvious that one person wouldn’t order two sushi rolls for themselves in addition to other items. No doubt this problem was also a result of the poor level of English amongst the wait staff. However, I have sent back an incorrect order before but never had this reaction from staff. If you go there make sure the staff have understood your order. Even though the food is great I have noticed over the last months declining a level of customer service, a large degree of disorganisation and sometimes wait times for food longer than minutes. Be prepared to check your order and be prepared to argue with staff if they get it wrong.
Very good fresh sushi Affordable but doesn’t compromise on quality. Came here on a Monday and the place was very busy
Great place to enjoy good sushi and many varieties. Very busy restaurant during lunch. Definitely need to try the grilled salmon.
Great place to have sushi and have great terriyaki chicken. My girlfriend and I eat here alot and thoroughly enjoy our experience each time we eat here. Only thing is the outdoor eating area is slanted due to the landscape so it does get a...little tough to eat at times with your table wiggling everywhere.
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