Baskin-robbins - Painesville

Stop advertising your open till 9! Drive thru and lobby was closed b4 8:30

Awful!! Can’t get a drink at 8:30p because they are cleaning the blender. You close at 10 folks. Guy was rude too. Never came here because of all the awful reviews. I wish I would’ve went with my instinct. Why did BR close Mayfield and Willoughby and kept this dump. Those both had good service.

I've been coming here regularly for years. The employees are friendly. If they know me, they start making my order when I walk in. I get the same thing. The boss is nice too. If they're very busy, they apologize for my wait, but I tell them their coffee is worth the wait.

Horrible service I order a mangonada and becouse I am rican the Mexican girl never do my order i wait 20 min and nothing...please stop the racist I born free !!!

So let's talk about Tim. I went in a couple weeks ago he was very friendly and went above and beyond. He checked the expiration date on my ice cream to make sure it wasn't expired. And he held a conversation which is not usual from workers at food chains. So i called to see if the store had my favorite ice cream. Which Geneva doesn't sell so I drive from Madison just to get my favorite ice cream. I walked in and Tim knew I was the customer that called. I was having a rich day but even though it seems so little Tim was a delight to my horrible day even if was for a couple of minutes. He goes above and beyond for the customer and I just want to say thank you!! I will be a returning costomer!! Job well done!!!