Kfc - Oxon Hill

Dec. 2, 2023....Our Chicken That Was Ordered Was So SOGGY AND SALTY ! KFC Is SLACKING....Th Chicken Is Not Being Placed On The For The GREASE TO DRAIN. They Are LITERALLY THROWING THE FOOD IN THE BOXES OR BUCKETS DISGUSTING. I WILL NO LONGER ORDER FROM THE OXON HILL LOCATION, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED UNHAPPY CUSTOMER !

When I came to the intercom to order my food, no one came to the intercom, when I didn't go to the window after any answer, they still didn't come into the window. It's 11:13 and it's close to 12:00.

Terrible! I was there last Saturday and ordered two meals. When I came to the window and paid, I was told that they had nothing to drink except Mountain Dew and Straw Limonade. That seemed terrible, but I went ahead and got the lemonade. I was halfway when I got the chance to taste the drink and it was nothing but pink water. I called because it was too far in the other direction to turn around and I didn't want to sit back in the Drive-Thru line, but it took almost an hour before someone picked up the phone. The manager said there were at least 3 other types of drinks available (even if that wasn't what the guys said in the window) and she told me that I could come back the next day and two drinks in whatever was available. I went back the next day and informed the person in the window. He told me he never heard of my complaint and that his manager said there was nothing they could do. I asked myself to speak to the woman I had spoken to shortly before and I was told she wasn't in there and she didn't know when she was back. I have seen or heard NIE such inability and such a badly run restaurant. We will not even discuss that they had the rest of my order wrong. I asked for extra crispy chickens and got all the original recipe. After submitting my complaint to the company and calling the so-called manager again, KFC Rivertowne no longer has to worry about getting money back.

Very awful experience, I had to call corporate. First (Kim) wasn?t wearing a mask talking with me and handing me food that wasn?t mine. (She has a front gap) They took my money, then handed me food. My order was wrong. I asked for it to be corrected. The person became very disrespectful and acted if she didn?t want to take the food back, well after I stated it was wrong and needed to be corrected again. She proceeded to get loud with me and hand my money back, she gave me too much. Also I never got a receipt. Also I let them know multiple times I was gave too much money back. I told Kim (she said that?s her name and apparently she?s the manager) that I would be contacting corporate, she proceeded to yell that she didn?t care. Then proceeded to have her employee serve people and pass me, while she disappeared. Then while that?s going on, an employee is seen here in the video through the glass dancing. Attempting to antagonize me. I?ve worked restaurant industry for over ten years, I have would never ever handle the situation this way. I know they weren?t trained to either. The kid in the frame right here, he was cool. I don?t know his name though. I then got on the phone with corporate, they were very helpful. I explained what happened. I?m awaiting to find out what?s going on. I?m not the first to complain, this is a regular thing for them. So #kfc

I'm starting to really like their spicy chicken sandwich. It tastes better every time I have one. But I'll never forgive them for getting rid of those delicious potato wedges and I'll never give them 5 stars again until they bring them back.