Kroger Bakery - Ottawa

I prefer this location to the one on the other side of town. It's cleaner, and the staff is more helpful and actually present to answer questions.

We called and requested for 8 thighs of fried chicken, was promised it would take 30 minutes. got there (south side Kroger) and it wasn't ready, not even being cooked. then these 2 workers comes up and says they refuse to sell us anything and if we (well my husband) don't get out they'll call the cops for trespassing. the staff is rude, inconsiderate, disrespectful, etc. I am a diabetic. the south side doesn't like cooking. why promise a time if it's not going to happen or be done. we will call corporate in the morning.

I've visited the Kroger store in Streator, Illinois, about six times since the onset of the COVID-19 pandemic, and each time, I couldn't wait to leave. The entrance to the store is extremely dirty, the shopping carts are grimy, and there are rarely any sanitizing wipes or cleaners available to use on them. The store itself feels outdated and dreary, exuding an atmosphere of neglect when it comes to cleaning and disinfecting—practices that should be prioritized. I like to support local businesses, but this store seems to disregard its customers. In fact, the Walmart next door is significantly cleaner. I'm unsure if this issue is a company-wide problem, but it certainly stands out at the Streator location. I plan to minimize my visits there in the future, but unfortunately, it's the only major grocery chain in town. I believe the store could be improved with some cleaning, but it would likely require a complete remodel and retraining of the staff to truly address the issues. I hope they either receive some competition or that corporate takes notice and works to improve the unsanitary conditions present. It's a very discouraging place to shop.

I will never go to the southside kroger again. I have never been so embarrassed by the employees who worked there . I asked to use coupons from the card department And was told I could use as many as I wanted after checking out well over a $100 worth of groceries the snippy clerk told me that I could not use for coupons So I asked to have a manager or supervisor to speak to and they would not budge so I left my cart of groceries well over a $100 in the aisle I will never be embarrassed again by them.

I was at the Kroger in Southside Ottawa, preparing to check out when an employee named Alice approached me. She told me, "You need to wear your mask over your mouth and nose." I started to explain that I have asthma, but she cut me off and said, "I don't care. You are endangering my customers!" I couldn't believe it—there was no one else around except for us, so I don't understand who she thought I was putting at risk. This woman has always been rude, but this interaction was the last straw for me. I've decided I will shop anywhere but here from now on. There are much better ways to treat customers.