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フィードバックを提供するI have been a loyal customer using Kroger's pickup service (where a Kroger employee consolidates my order) and delivery through Instacart for several years, and I pay for this service. I placed an order on Thursday, December 22, and was informed it would be delivered on December 23. However, it never arrived. Now I'm being told that I won't receive my order until December 30! Seriously, waiting over a week for food?
This Kroger is rapidly going downhill. I frequently find expired food, incorrect pricing, and dirty floors.
Extremely disappointing service. I placed a grocery order for pickup at noon, and by 3 PM, I still couldn't collect my items! The only explanation provided was that they were understaffed, but that's hardly a valid excuse for such a significant delay. I had no choice but to cancel my order since I needed my groceries, and every time I called to check on my order, Sarah had an attitude as if I was bothering her. They promised to call me back, but I highly doubt they will. I will never shop at Kroger again. This has been my worst experience by far! I've never encountered anything like this with Walmart or Meijer!
This is my local Kroger, and I used to appreciate the service, but lately, things have taken a turn for the worse. Many aspects of the store are lacking significantly. It's not just the rude employees; the freshness of the produce has also declined. On 8/19/21, I picked up a fruit and cheese snack only to find moldy cheese underneath another piece. All I can say is that Kroger can certainly do better.
Horrible! Employees are useless and not pleasant at all. In fact they’re rude as hell. Nothing is ever stocked. I’m assuming there are no noodles on the shelf because of the rat that picture that was posted on Facebook eating noodles off the shelf. And why are the carts Never stocked! And the carts they do have sound like go karts when you walk with them. Worst kroger I’ve ever been to. Nothing like coming in and having to leave to another store to get my stuff. Guess I’ll just stop depending on this kroger. Nothing but bad experiences