Route 20 Ice Cream - Orchard Park

Ordered a small hard ice cream in a dish, 1 scoop Perry’s vanilla and 1 scoop Perry’s raspberry swirl. My ice cream comes out all vanilla with raspberry syrup mixed over top and covered in rainbow sprinkles. Not sure if it were because they were busy or due to miscommunication. Saw 3 other orders messed up in the entirety of the 10 minutes I was there.

Zero stars for zero class. The ladies stared at me with unpleasant faces and both flatly and rudely said, “we don’t have any gelato,” when my family went up to the window, said hi excitedly and asked what flavors they have. Their rude and cold behavior left a bad taste in our mouths and we left to go to another ice cream shop. Won’t be going there again and will let everyone know that there are other nice places to go and get ice cream.

We absolutely enjoyed our visit. The ice cream was great, and it has that old town feel with the antique truck and gas pumps.

Every ice cream stand is different, whether they have a modern feel, a fantasy setting, or some sort of odd aesthetic to draw in customers. Route 20 leans into the vintage aesthetic with its railway car seating and vintage garage setup and seating.Route 20 has very friendly staff, is easily accessible off of Southwestern Blvd, a good amount of seating around and a lot to explore and look at.I 'm very happy they have vegan options (usually in the form of a rotating Dole Whip option), and they also have very friendly staff that seem like they 're able to enjoy their work inside.The inside is relatively clean, though slightly dated. It looks sanitary enough to where I return when I come through the area.Erie county 's Department of Health gave it a non-critical seemingly for some grimy non-food surfaces, and the stand has a couple complaint inspections , meaning that a couple people complained about the state of things, though no violations were found. This is just about my experience when I can see the glimpses of the stand.The outside could use a bit of an overhaul in the way of new paint on the customer side of the building and some general tidying up of that space. The interior of the rail car could be cleaned up a bit, as it has a bit of an unfavorable odor inside. The garage with seating could also use a bit of a cleanup and sanitization, appeared very dusty in the corners and had a bit of a musty smell as well. It was one of those scenarios in which it would be very satisfying to pull everything out of the structure for a deep clean.Again, all that being said, I still come by from time to time to enjoy their ice cream.

Good place for ice cream. They stuff the cones with hot fudge syrups. Great choices of flavors. I 'd go here again.