Kfc - Omaha

The cleanliness of the bathroom was unacceptable, with mold present on the toilets. The service was sluggish, and they didn't have my original order, forcing me to choose something else. I won't be returning.

I visited this restaurant to place an order, and unfortunately, the staff member was quite rude and hurried us through the process. When we reached the window, she told us the total and took a $10 bill that was slightly ripped. Shortly after, she returned and informed us that she couldn't accept the bill, which I found surprising. I ended up going to Burger King right across the street, where they happily accepted the same bill. Overall, I was very disappointed with my experience here.

This location has several problems, including inconsistent food quality and service. On my worst visit, the chicken was overcooked, with a burnt flavor, dry texture, and it seemed like it had been sitting around for a while and reheated. On two occasions, the chicken I ordered didn’t even taste like the KFC recipe—there was no resemblance in either appearance or flavor. Now, I make the drive to the 87th and Maple location, where I'm consistently impressed with both the food and the service. I believe the 30th Street location should close, undergo a thorough cleanup, retrain the staff, and find competent management.

The service was efficient when it came to taking our order, but we had to wait over five minutes for two of their famous original chicken sandwiches, which made us expect them to be freshly made. Unfortunately, after an additional eight minutes, we received our sandwiches, and they were both cold. This restaurant needs to improve its freshness and reduce wait times for a better dining experience.

The service was good, but this location has issues; the potatoes were cold and rubbery, and the skin felt like I was chewing on rocks. I would definitely recommend going to a different KFC.