Baskin-robbins - Olive Branch

Rude! I asked for lemon and was given vanilla ice cream. How do you not know your ice creams? You weren't even busy.

I placed an order for a brownie ice cream cake on Thursday for my daughters birthday. I received a call on Friday afternoon letting me know that their baker was not in town and couldn?t make our cake. Due to the inconvenience she offered to give me two smaller size cakes to equal my original request. She said she would offer 50% off the second cake. I show up today to pick them up and I?m assuming was the owner said they don?t offer half off the cakes so it?s full price. What looked like her daughter agreed with me and said that the employee from yesterday did in fact offer the 50% off. She still didn?t care and charged me full price for cakes I didn?t even want to begin with. The staff is definitely unprofessional and really need to look into customer service classes. If your employees promise something to customers, it?s your responsibility to honor that. As business owners, you hire your staff and should trust their judgement. If that isn?t the case you should discuss with your employees but never go back on what was promised to a customer! For sure my last time going to this location. Not once did the owner apologize for any of it! No compassion whatsoever.

This was the worst service that I have ever experienced. The young lady that took my order was extremely rude. You would think that someone buying $30 worth of ice cream would warrant some form of a smile. Nope! The irony of the entire situation was that she didn?t have time to be friendly to me and my daughter because she was too busy being recruited to another job by one of the other customers. I know her name, but I?m not gonna say it. I?ll let the owner know and see how he feels about it.

While I was at this store, one of the employees was eating directly from the ice cream containers. She was taking multiple bites with the same spoon and eating from different containers. This is super gross, especially when this ice cream she has eaten from is then served to customers.

Asked for a vanilla malt and the employee informed me, that they did not have vanilla.