Mcdonald's - Ocala

This McDonald's location is the worst I have ever been to. The wait times are extremely long, and the staff, especially an older lady in the drive-through, have nasty and unpleasant attitudes. They often brush customers off with snarky comments and gestures. To make matters worse, they frequently run out of meals, even after they have been paid for. I tried ordering through the mobile app for pick-up to avoid the wait times, but my order was never ready when I arrived. The McDonald's closest to Highway 75 has heavier traffic, but they are fast and courteous. I will be making the trip there instead of returning to this McDonald's. I would not recommend this location to anyone.

Okay manager how do you have your location to not have ANY KETCHUP? Like I have never been to a McDonald’s and have them say they ran out of ketchup. Kinda stuff is that? Get it together, k thanks!!!!!

I'm not a fan of McDonald's . The food and service is not what it use to be. Sometimes I get a nice person who takes my order and then there are times I get rude people and I'm like wait until I get to that window and when we are face to face her tone changes then I'm like OK that's better so I have no other choice but to be kind.Food: 3/5

The manager Harold here is amazing! He is very polite and looks out for the customers. When he's there the food is fresh and everything comes out just right and I'm not missing anything from my order. Everything is organized and comes out in a timely manner.Also, I was looking for the last toy for the little mermaid collection and he was nice enough to go and check and then they had them in stock. He made my daughter's day and mine as well. It's nice to know that there is still excellent customer service still out there. I will go to this mcdonalds from now on even if it's out of the way! Best McDonald's I have been to.

I am a regular customer at McDonald's because I love their Mocha Frappe. I placed a mobile order on 6/13/23 for lunch before work at this location. Unfortunately, they made a mistake on my husband's quarter pounder with cheese, adding an extra beef patty. I called and spoke with a manager who assured me that my husband's name would be taken down for a replacement. When we went to pick it up today, the manager on duty, Amanda, had a bad attitude and was very rude. She insinuated that we were lying, even after I offered to show her our receipt through the mobile app. This experience was unacceptable and I will not be ordering from this location again. The customer service was horrible.