Dunkin' - Oakbrook Terrace

Never got my hashbrowns with my order and I waiting for almost 15 minutes. Every other car around me got there order in a timely fashion. Not coming here again

Instead of addressing my concerns, she went to speak with her coworkers and claimed that I wanted their names, but I was just pointing out that she was the only one who acknowledged me. The other employees were preoccupied with taking orders. Katrina ignored me again, continued to take more orders, and never provided her name or returned my entry ticket. I had to go outside to my car to get my phone. I even took a picture of her to ensure I had the right person, as I felt she was trying to avoid giving me the receipt, which would contain the transaction details including the time and who assisted me. I believe she was trying to hide something, especially since she could see I was very upset. This is an issue for management. The date and time of the incident were July 21, 2021, at 10:50 AM, with Terminal number 97800018349. She needs to be advised on proper customer service; having her represent your store is not a good idea. I won't be returning, and I will share my negative experience about this establishment.

Every time I visit this restaurant, the staff is consistently friendly, which I really appreciate! I always place my orders through the app, and when I arrive, everything is always ready and accurate. Thank you!

I ordered through the drive-thru, and my drinks were expertly prepared. The staff greeted me with a smile, providing excellent service.

The cashier can be quite rude if you ask her to remake your order because it’s not correct. She’s also very nosy and will peek into your car if you’re FaceTiming someone. Overall, her attitude is off-putting and makes you not want to return to this location.