Firehouse Subs Lakewood

I didn't realize they offered burgers, but I was pleasantly surprised! It was juicy and absolutely delicious. The fries were great as well!

I visited 7:15 this evening and was surprised how unprofessional the environment was. They weren't rude or something, but there was no sound. One of the workers' sisters was in the store and went behind the counter. She had 3 small children with her walking around the restaurant. Even with 2 officers eating in the store, it was not a good culinary experience.

So the place is good, I will give them that. The theme is great I used to be a firefighter so the décor always makes it fun to go, especially with children. But the food has to stand apart from the rest of the places that sell similar food, in this case subs. I believe what really separated Firehouse Subs from the rest of the local sub shops was their hot sauces they had prior to the virus that scared the world. Post pandemic when everything opened back up the sauces did not return. I was curious as to why, and I was told by one store that people would handle the bottles and it became unsanitary. When they said that I looked at the soda machine which has 120 varieties of soda you can choose from by the push of a button. I believe Firehouse Subs is missing the mark on this which is why I gave only 3 stars. Bring back the sauces because the subs are no longer unique from other sub places. I hate leaving reviews like this but unfortunately they used the pandemic as a reason to eliminate what set you apart from the rest.

We stopped at this restaurant during our travels today. Since this is one of our favorite spots back home in Houston, we decided to make a stop on our way back from Missouri. While the food still has great flavor, the service was excessively slow. I think management could improve by training employees to be more aware of sanitation practices, such as wearing hair nets if they have long hair, avoiding AirPods unless they're on break, and ensuring they accurately handle both dine-in and carry-out orders. It shouldn’t take nearly 25 minutes for a single sandwich, especially with only 3 or 4 people ahead of us and a few carry-out orders (not to mention that our order was incorrect, which added to the delay). With six employees on the line, orders should be ready in half that time (as a chef, I can attest to that). The restaurant has the potential to do much better with quicker, cleaner, and more accurate service.

Chicken Salad was great. I loved it. 2 stars because there were 2 butts of lettuce in my salad. You make the salad by hand, how does this happen? It made the salad look full cause it was under the lettuce, so now I was out about 1/4 of my salad because of the 2 butts of lettuce. Completely unacceptable.