Carl's Ice Cream Factory - Normal

It was my first time and definitiw my last load in this. I asked to beat their “crown” believe it was nist crisp, as it could not suggest anything else on the menu. when arriving in the window I realized that it seemed not nisty crunchy as I had originally thought. still uncertain what “crowns” I was asked the workers in the window “Are these nuts?” they reacted immediately by saying, “No, it’s crunchy, we ran out of fold.”! I didn't order sprinkles, I already had a bad feeling about it, but then I took a few bites and because of my allergy I almost immediately knew that they were actually crushed candied nuts. then I had to spend the rest of my night in the emergency room. When I called the load today to see about them that cover my medical expenses, I was told: “The owners will call them if they want!” and “Why did you eat the nuts, could you not say that they were nuts?” they believe it or not my allergy I did not give it crushed nuts that are covered in sirup very often. the disregard I have received after I am poisoned in this load is ridiculous. they're lucky I haven't eaten anymore and have a heavier reaction. I will continue to contact this business and if the disregard/the lack of response of the owner continues, I will follow further action. do not try to accuse the sacrifice; they accept that they know responsibility for what they serve their customers. an ER bill should be at least what they do after that!

Awesome local place, food is great and ice cream is even better. Service is fast and helpful. Pork tenderloin is my favorite food item and they have some cool soft serves/hard ice creams. Check it out!

Stopped by after a movie. Ice cream was excellent. Very wide variety of flavors. Food options available. Nice atmosphere. Will go to again.

I live close by but tried it just recently. It's nice they're open till 9:30 and they have plenty of seating outside. I would have preferred to receive my check.

Love this place! Every time I have come here they have been pretty busy but still move quickly and the food is always delicious. They have a wide variety of tasty ice cream flavors as well.