Dunkin' - Niagara Falls

For my grandson doughnut ? is favourite and one can enjoy their quality and clean.

Flies and bees were everywhere on the food. Drink needed tons of sugar to be close to what i was used to. A customer ordered a sandwich and her cheese was not melted at all. They advised the customer that she can go to her room and heat it herself. Highly unprofessional!

They got my coffee right even stirred it! Impressive new things on the menu

The service is super slow. Be ready to wait in line for at least 30 mins in line even during non- peak hours.

The restaurant was crowded and chaotic, and the staff seemed indifferent. I placed my order using the digital pad, but one of the employees casually marked it as served and then walked behind the donut display to check his phone. The donuts themselves were dense and dry, clearly stale. It was really disappointing for a chain that boasts about its coffee and donuts.