Dunkin' - New York City

As a first-time visitor to New York, I had a disappointing experience with the person at the counter. It was clear that my wife and I were newcomers. When it was our turn, he had a stern expression and spoke in a rough tone, showing little patience or consideration for our unfamiliarity with the menu displayed on the board. To make matters worse, he forgot one of our orders. What a way to start our day... 10-09-2022, 7:45 AM.

Small place lower Manhattan all good great guy there

I usually skip ordering coffee because it takes too long, so this time I decided to get some food instead. Unfortunately, my sandwich with hash browns took nearly half an hour to arrive, and the staff seemed either confused or unaware of their responsibilities. Given how busy the area is, there definitely needs to be some improvements in customer service, as they never checked on those waiting. It was frustrating to see so many people around me waiting for their breakfast as well.

Absolutely disgusted. I just witnessed an employee from this Dunkin? fill a plastic cold drink cup with a sip of water, gulp it down, then put it back on the rack with all the other plastic cups. AND THEN PROCEED TO USE THAT SAME CUP 30 SECONDS LATER TOMAKE AN ONLINE ORDER.

I must express my disappointment with the delayed opening of this Dunkin location in the mornings. Today, the staff didn't arrive and open until 6:20 AM, which is 20 minutes late. I've experienced similar delays on two other occasions, with openings of five and ten minutes past the scheduled time. The staff should be on-site before 6 AM, ready to open promptly. This is quite unprofessional and a waste of everyone's valuable time. However, the coffee and food are as good as ever.