Celtic Lodge - Neath

Meal type: Dinner Price per person: £10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Steak

Fantastic deal on steak night and lovely too Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5

The Celtic Lodge hosted my 40th birthday party. The staff were friendly and accommodating, the food was great and everyone had a wonderful time. Thank you so much! Food: 5 Service: 5 Atmosphere: 5

Food was absolutely amazing, great atmosphere and cracking staff. Highly recommended Food: 5 Service: 5

Rude and unwelcoming management. Will advertise room hire until 1 then turn off the electricity to music and disabled toilets at 11. Apparently the onus is on the bride/booker to ASK this? Cannot deal with understandably unhappy customers and get aggressive and defensive! I posted a review on Facebook and they decided to disable reviews and remove that function so now other prospective customers cannot see these issues. Complete lack of transparency and management are letting down a beautiful venue. I would not look to book this venue as it is clear that the manager will not take accountability for any issues that arise and won’t think twice about ruining someone’s wedding reception. Edited to add following the venue’s response. I am NOT the bride. I was a guest in attendance at a family wedding. I was also NOT drunk (do not drink) and was there with my three year old daughter. I did not speak to management directly but I witnessed the conversations and the upset than ensued following them. The venue have removed the option to review on Facebook instead of dealing with the complaints. The venue state the room hire is until 1 with no mention the final two hours are supposed to be enjoyed in total silence. The issue is not with licensing laws. It’s with transparency at the time of booking and how management deal with complaints both on the night and thereafter. Working in the hospitality industry takes good customer service, which is lacking from The Celtic Lodge Management team. The onus is NOT on the customer to query if the music license ends two hours before the room hire does. I think most people would assume this would either be mentioned by the venue at the time of booking or the license goes until the end of the room hire. It is not fair or reasonable to assume everyone is privy to hospitality rules and dupe customers. What wedding reception would start at 7 to end by 10:30?