Kolache Factory - N. McAllen

Ordered online and when I went to pick up they said they didn’t have what I ordered so they just substituted for another item and did not offer to refund. I think instead of making the decision always offer a refund. They were trying to rush out bc they were 15 min before closing. It’s not about the money just customer service…. Felt like they were just trying to clock out.

TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.

TERRIBLE customer service. Female employee with short male haircut has always given me attitude every time I go to this place. I would buy kolachies at least 3 times a month but I have stayed away from this place recently just to avoid her.

Food is really good. When they have any. Every time I go they're out of at least half of the items on the menu. They still haven't figured out how to make enough food for what they're going to sell. Very poor management.

I recently bought a Texas hot kolache. You change the kolache to an all beef. I took it back because it did not have cheese. The employee there let me know of the change and she said that a lot of customers were complaining about no cheese . She says it has cheese, but very little. If it did have cheese, I could not tell. Also, the taste is different. One of the main reasons I go there was the Texas hot. I will not be going there anymore. If the old version of the Texas hot comes back. I will come back. The employees in that store are great they give excellent customer service.