Tropical Smoothie Cafe - Missouri City

I come with the review and regrettable. I have dined today at the Tropical Smoothie Cafe and had the Chipotle Chicken Flatbread, which is usually quite delicious. Today I have eaten my sandwich and was about halfway through the meal when I decided I wanted to take out a few pieces of salad to get more of chickens and bacon. I opened the flatbread and immediately noticed something black on my salad and identified that it was a small fly. After I noticed this, I immediately went to the counter and informed an employee who was close to the register. She immediately got her manager and when he came, I immediately showed him the flatbread and the fly on it. Then he looked at me confused and shredded his shoulders. Then he told me he could play the flatbread. In response, I let him know that I really had no appetite, understandably, and I would rather get my money back for this particular article. He then asked me for my reception, which I had not received, and he said I couldn't pick up the order without the amount. That was after I informed him about the ordered articles. I told him if he could give me a moment, I can check my account as I know that the order would also contain a tip that I added to the sum. Another employee went up and looked the order on the opposite register and told him that she found it. Then he went on to process my refund for the flat bread and gave me an entrance for the refund and not even the manager apologized for it. I understand that things happen, but as a customer and someone who worked in customer service, I would definitely be apologetic that every customer was unable to enjoy food they bought. I think an apology is the mere minimum, but I did not receive it, and therefore I will not return. Actually, what I got was the manager first question if the fly landed on my food while I ate it and was not prepared with the fly. Then I answered him and told him that I did not believe that the fly was obviously dead and did not move when I brought him to observation. I will say that before this incident I enjoy the food and the smoothings in this particular place, but I will have to find that elsewhere through my treatment if I have brought this situation to the attention of management.

Service can be met or miss, but if it's a miss its a total miss. We often have from here and time that the order is ready until I go to pick up. A few weeks ago they ran a promo for free smoothies and unfortunately the people who came for free smoothies were much more important than those of us who paid for their food and smoothies. It took 30 minutes and prodding me to get my food after I arrived. We had ordered food and smoothie combos and while the food and 2 of 3 smoothies were done, the last was never done. All people who come for free smoothies have their right away. When I got my last smoothie, the other two were melted and the food was cold. I don't know if I have the patience again. I'd rather take my business somewhere worth it.

Do you literally fire them? the employees from the emotion and they? re-shops are not as clean as y? Everyone thinks that once I sat where they make the food, and I heard someone say? they get a little DNA into their food and one of the employees went out of the toilet room and we both saw in shock he had more decency than this guy obviously

The woman had stopped me to get her a smoothie. You don't have the hurricane anymore, so I asked about the next. I came home and my wife told Yah that nothing tastes like the hurricane Lol... The service was fine, the drive was very distracted, but the order was correct. You have made very fresh food on offer, to order.

Everyone I know hyped this place up so I eventually tried it ! Yesterday I order a baja chicken wrap I added bacon and buffalo sauce. I will never eat at any of these establishments again ! I literally threw my food up not even a hour before eating it , and couldn?t stop throwing up. i?m pretty sure I got food poisoning. i?m literally scared to eat anything