Insomnia Cookies - Milwaukee

I had never been to Insomnia Cookies and was very excited to try it, however I did not get to due to the very poor customer service. We walked in and the one employee there was standing by the register on her cell phone, with it on speaker, clearly on a personal phone call. She did not acknowledge us at all and continued to talk on the phone while we stood by the register ready to order. She then turned around and walked into the back, again still on her phone. We waited for her to come back but she did not and we decided to leave as we did not even want to give them our business at that point. Very disappointed.

We just ordered a couple of cookies and some ice cream. We waited so long for delivery my husband called. The guy said it was waiting to be picked up for delivery. Waited another hour and my husband called again. A female answered and told us that they were out of 2 (of several) items we ordered so they CANCELED THE WHOLE ORDER. Funny thing is that they didn?t call to tell us they canceled our order, so we?ve just been waiting here for the delivery of overpriced cookies and ice cream. Honestly delivery is the only thing Insomnia had going for it in the first place and we will never order here again. I will say that in their defense, the female who answered the phone was very apologetic and professional and that a refund was issued upon cancellation of the order.

Honestly a pretty bad experience here. Cookies were cold, so was the guy working the register. They had a really bad selection of cookies and everytime i asked for a cookie i was met with we are out of that and it was horrible. I would not recommend this location.

Ordered online like I usually do and went to let the store know I was outside and wanted curbside. The young lady said we never did curbside. I asked when it had stopped. She specified ? we?ve never did that and whoever did was just being nice. Just didn?t want to work that day I?m guessing that?s why she had an attitude.

I waited 30 minutes in line, only to discover when I was second in line that they had run out of half the cookies I wanted. I ended up picking a six-pack of cookies and a pint of milk. The cookies were about the size of those from Subway, but the milk was 20 days past its sell-by date. Honestly, spending half an hour waiting wasn't worth it at all. I’m giving it two stars because the cookies were decent, but honestly, you’re better off just getting the $5 box from Pick 'n Save. Six cookies for fifteen bucks is definitely not worth it.