Cold Stone Creamery - Millbury

First time I’ve been here in years and most likely the last time. I didn’t even take one step out of the store and my ice cream had turned into soup. $17 for 2 ice creams or sorry for 2 soups.

Got the wrong order twice when I pointed and made sure to say the correct one. He kept arguing with me and saying it’s the correct one. Poor costumer service

Cold stone used to be a good creamery ice cream but no longer my husband and I went in to get 2 quarts, we spent over 40 for two large ice creams, and the fancy of the cold stone is gone our ice cream is still yummy but no 20 a piece yummy also in the Millburry store I asked for Strawberry Banana Rendevou which is a older flavor but the attend has no idea what I was talking about this was certainly my LAST TIME at this location and also at Cold Stone.., heads up owner of this chain and also for corporate Cold Stone is no longer special like it was in the beginning, I rather pay for supermarket fancier ice cream and still save Too bad

They treat their employees like garbage, I got fired because I was sick too long with proof, they are super unsanitary and rarely wash their hands, their safety protocols are terrible the floor are super slippery, the employees are rude and bossy. Don’t clean the stone until closing so it builds up all day

I ordered a cookie dough ice cream and I got cookie dough flavored iced cream with no cookie dough pieces. Not a big deal, except they refused to make the order right. It’s $8 for a small ice cream. Manager argued with me about how I wasn’t clear. Maybe I’m wrong but that is not what you would get at any other ice cream place. Expensive, petty, argumentative. Just avoid this one if you can