Dobbies - Midlothian

I want to thank the restaurant staff at Dobbies Dunfermline for providing an amazing Festive Afternoon Tea. We received a warm welcome and were promptly seated at our pre-booked table. All of the staff were attentive, friendly, and helpful, including a young trainee who was only on her second day. The food was delicious, well presented, and we were even offered top-up hot drinks. Overall, we were delighted with the entire experience.

This was my first visit to Dobbies cafe and I can confidently say that I will not be returning anytime soon, if ever. We were seated promptly, even though it wasn't very busy. However, we waited for 25 minutes with the menu down, trying to get the waitress' attention so we could place our order. We watched as she served people who arrived after us and completely ignored us. We even politely mentioned that we had been waiting before them. We decided it was best to leave. Instead, we went to Farley's garden center, which was excellent. I highly recommend it.

The staff at this restaurant is excellent, but the dining area is extremely cold. It was so chilly that both ourselves and the other diners had to keep our coats on, which made for a less than cozy and relaxing experience. Additionally, the two Americanos we ordered were undrinkable.

Not been in a long time and decided to take my partner and would go and get a sandwich to go with my birthday treat with my dobbies card. The queue was huge as normal. One staff member trying her best to serve every customer with the best experience (bright squad) definitely. Unlike the person who seemed to be supervising, looked past the queue of customers with not one interaction with any of us. I asked the young girls name. Leyla Keep doing what your doing!

I booked a softplay session with 3 children under 4, thankfully I got in early and got a table, others that had booked were not so lucky as people that hadn’t booked were just walking in and taking the tables of pre booked people. I would have normally had a coffee and kids juice and crisps when the softplay was manned but as it was unmanned I couldn’t leave 3 children in the softplay while going out to the coffee bar and if I had taken them out they would have missed their play time and I certainly wasn’t going to stand in a very long queue with them either.