Subway - Miami

Given everything happening in the world today, complaining about service isn’t very helpful, especially when considering how hard the few staff members are working. Tonight, I walked in with my young daughters, who couldn't decide what they wanted. Ariel, who was working alone, was incredibly patient and greeted us with a smile. My 10-year-old twins later remarked that they wish there were more people like him. That says it all.

The breaking point came when I requested extra mozzarella. She would usually cut one slice into four pieces and charge me $2, but that day, she told me I had to pay extra again. This caused my usual $27 order to skyrocket to $34. When I questioned it, she simply replied with "store policy," which irritated me because I had ordered the same way before without such a charge. After this incident, whenever she was on shift, I would choose to eat elsewhere. However, my experience changed today when I met Ariel and Anna. They completely transformed my opinion of this Subway. The service I received from them was the best I’ve ever experienced there. They made my boyfriend and me feel at ease, and for the first time, he didn’t feel embarrassed about his sandwich choices. If there's one thing Subway should take away from this review, it's the need to hire more employees like Ariel and Anna, who genuinely care about their customers. Ariel, who has been with the company for years and just returned after some time away, demonstrated impressive service and knowledge. If the current manager continues her rude and stingy behavior, she’s likely to drive customers away. It’s disheartening that when I voiced my concerns about the manager, the customer behind me chimed in with a similar negative experience. What a pity.