Pollo Tropical - Miami

Honestly, one of the roughest pollo tropical staff I've ever treated. Even the manager was rude. They were sarcastic when they returned the order. Then when I asked for a refund because I did not trust them to make my food after I saw all the children there and I say children because they?re all a few students of high school laugh and giggling. I wanted to reimburse the manager and asked me what's wrong with an attitude. Then he said they did it the way you wanted it, huh? I told him I didn't ask for a statement that I just didn't want because I didn't dare to eat because I didn't trust the food from behind and I just wanted a refund that he told me to lift up that I wouldn't take up that I would wait until I got my refund. He cuffed and puffed and rolled his eyes and gave me the refund. Honestly I love Pollo Tropicale but I will never go to this place again. Maybe if they were? ve had serious employees there that was not rude and sneaking when they were given me my food or maybe if the manager would? vegrid and said I?m sorry something went wrong, how can I help you not with a posture I would? ve moved up for her to reimburse me or I would? ve cut food, but they must seriously understand what customer services. We? re in a pandemic I understand this, but I can take my money somewhere else and it doesn't have to be with you

This is our neighborhood Pollo Tropical. Let me first state that today s family meal with pork was BAD. The chicken was burned and dry. The plantains were dry. We complained it about it and the chicken was slightly better. The beans were watered down. There were more bean sauce than beans. We asked for more beans and they gave sauce. Furthermore, they did not have water. The lady wanted to sell me bottled water. We said no, so she gave us seltzer water. It was horrible water. Lastly, they had no plates for indoor dining? How can a restaurant not have enough plates and utensils? As I said, this is our neighborhood Pollo Tropical. We have been here since the first day. We will not come back even during the school year. I would rather buy Publix s family meal.

Horribly food quality and custom service. Received half a bead and an empty cup of black beans, and spoiled chicken. I have visited this location several times, always unpleasant staff, stiff bread, and badly cooked chicken. Horrible experience. I will not go again and do not recommend you visit them.

I was very disappointed on a recent trip to Miami. I saw this pollo tropical restaurant and was very excited because I was hungry and I love pollo tropical. I was going through the drive thru and ordered the 1/4 chicken meal. The guy taking the order had difficulty speaking English and told me that they had no chicken. I got out the drive thru and went inside the restaurant and they had a lot of chicken on the grill. I asked why I was told they have no chicken and the cashier also had difficulty speaking English and when I asked for a manager no one could help me either.

Horibale the chicken tasted terible and dry. I have ordered here before ,but it felt like a different restaurant. On top of the food being bad its expensive. What happened to good old yummy cheap Pollo tropical .