Cold Stone Creamery - Miami

I placed my order online to be picked up at 8:55pm. My husband went to go pick it up and it was before 8:55, maybe 8:40-8:45. Someone asked him if he had an online order and at what time it was to be picked up and he said 8:55. Of course, he wasn’t expecting it to be made yet so he waited. When 8:55 came around, someone went to their freezer where they keep the orders and took ours out. They made him wait 15 mins for an order that was already made and paid for! They literally just had to hand it to him. Ridiculous. Because it was made so early, the strawberries were frozen and I couldn’t even eat them. Don’t understand the reasoning behind making him wait 15 minutes to just hand it to him.

I never had problems at this place. I enjoy coming here

Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn’t even started preparing my order, so I had to wait 10 minutes for them to make it. When I got home and opened the bag, there were only 3 out of the 4 ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phone pretended she couldn’t hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen from time to time but this was just extremely unprofessional and I will never go back to this location again.

Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn't even started preparing my order, so I had to wait 10 minutes for them to make it. When I get home and open the bag, there were only 3 out of the 4 ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phone pretended she couldn't hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen from time to time but this was just extremely unprofessional and I will never go back to this location again.

If I could give it 0 stars I would. I ordered 2 ice creams to get delivered and I’m not sure how the employees managed to give me both ice creams with multiple LONG hairs in them but that was absolutely disgusting.