Kfc - Mesa

I ordered the chicken sandwich box it did not look like the picture I took a bite and the sauce tasted terrible it was my first time trying it and did not like it at all so I asked them if get something else that it was cold and was not very tasty at all that I was not satisfied at all ,she said u bought it your stuck with it not her problem the service was very slow and customer service is not any concern to them I'm sure the Mr sanders would beg to differ

This place is AMAZING. I was excited to try out the mac and cheese bowl so my friends and I ordered it for pickup at KFC Mesa and had it at the restaurant. The cashier was VERY FRIENDLY and overall, the place was ambient. Additionally, the quality of the food was really good too. When I first got the mac and cheese bowl combo, I was a little underwhelmed by the quantity but it was very filling and DELICIOUS so extra points for that.

I’m not sure how KFC is still in business, to be honest. Yum Brands would likely be better off without it in their portfolio. The restaurant was reasonably clean, which is a pleasant surprise for an Arizona KFC. However, I was disappointed to find that mac and cheese was missing from the menu; that used to be their best offering. We tried the Cheeto chicken sandwich, but it didn’t live up to expectations—it tasted just like a plain chicken sandwich. There were only about three to five Cheetos on it. The sauce had no flavor at all, which was strange, and we even had to ask for ketchup, making the whole experience feel awkward. As for the new Mountain Dew, it tastes like a mix of Sunny D and Sprite, and I found it quite off-putting.

I was charged $3 for a cup of water to accompany my sandwich? Seriously? The sandwich itself was pretty disappointing. The staff member wouldn’t allow me to refill my water, even though I had come inside to order.

The store is exceptionally clean and the staff members are very friendly. However, I was frustrated that I wasn't informed there was no white meat (breast/wing) included in the 8-piece special. If this information was displayed on the sign, it was too small to notice. Having worked at KFC years ago, I remember the 8-piece meal traditionally included two pieces of each: breast, wing, leg, and thigh. I would have been willing to pay extra or choose a different option to include white meat as well.