Auntie Anne's - Mercedes

We stopped by this place for a good Pretzel snack but were very disappointed. First of all there 's No Customer Service at all. Second, there were only 2 employees working. And when the cashier told the other employee our order, that other employee turns around to look at us with a disgusted face as if saying, really, you 're gonna make me work more . And the cashier just laughs at her expression!! Last, the pretzels were over baked, black even. Not to mention that they told us 10 minutes and it still took 20.

I normally love Auntie Anne's but the service here was horrible. We went in and had to wait a 20 minutes in line just to get to the counter and get told the only have 1 cup of salt pretzels. The rest of the items they had were supposedly seperated already and they weren't going to make more. You're telling me you have a full shop but don't have anything to sell? This was 2-3 hours before closing so you'd think they'd have items to sell.

Went right before close and was still greeted with a smile. Love the cinnamon pretzel bites.

They need more help for production. The case is always empty when we go in and 15 to 20 min wait for something simple.

Still requiring masks. We are fully vaccinated, but that didn't matter. They didn't have masks to provide for us. We stopped wearing masks 2 months ago.