Applebee's Memphis

The power went out in my area, so I took my hungry son out for dinner. After being turned away at one restaurant and ignored at another, I decided to try a drive-thru. When I saw Applebee's, I took a chance and it was the best decision I made that night. We were greeted and seated quickly, and our server, Mr. Christopher, was fantastic. The drinks were perfect and my son enjoyed his late-night meal. I will definitely be returning to Applebee's often.

I have loved this place for a long time but my last few visits have been horrible. The food has been fatty, sometimes raw. I'm not one for the meat to be moo-ing at me when I get it. Some may be and if you are this is the place you wanna eat at. The people are rude and the service was awful. You get seated and took over 30 minutes for them to take my drink order. Almost same amount of time to actually get the drink and place my order. I almost didn't to be honest, I was worried about time it would take to get my food. But shockingly the food was brought rather quickly. Then I realized why when I cut into my steak and it moo-ed! I realize things happen and service is not going to be your best experience every time you go, so with that being said, if this was a one time incident I would have never gave this review but it wasn't.

We ordered 2 Oriental salads with chicken and 2 cheeseburger with fries for pick up. We received 2 sad salads with skimpy dressing and no chicken. The burgers were burned with no cheese. We tried several times calling the restaurant to alert the manager of the problem but were unable to reach a human. Instead we got an endless phone loop that kept putting us back to a menu offering an option to order. I don't recommend wasting money here.

When I was in New Hampshire earlier this year the small town I was staying in had limited options for dining. One of them was Applebee's. I found a few things on their menu that I really liked. I often ordered French onion soup along with the strawberry vinaigrette chicken salad, or the fettuccine Alfredo with grilled shrimp.Occasionally since then I've dropped into an Applebee's and ordered those items.Then tonight, I was served this. I think it's supposed to be French onion soup. That's an actual slice of Swiss cheese just plopped on top of a slice of bread on a bowl of beef soup with onions. The cheese wouldn't melt and was...chewy. The salad wasn't quite right either.I gave them the option to try again on the soup. Instead they took it off the bill. So they know they're serving substandard food. Not unhealthy, but unappetizing. I didn't ask to speak to a manager, but in most restaurants if you send something back they immediately know about it and come over to check on you. Tonight, no one came over to check on me. They've clearly quit caring.I certainly won't be back to this location, and it will probably be awhile before I give the chain another chance. They went into a nosedive about 10 years ago and pulled out. Righted their ship. Seems like maybe someone has stepped away from the controls again.

When I was in New Hampshire earlier this year the small town I was staying in had limited options for dining. One of them was Applebee's. I found a few things on their menu that I really liked. I often ordered French onion soup along with the strawberry vinaigrette chicken salad, or the fettuccine Alfredo with grilled shrimp. Occasionally since then I've dropped into an Applebee's and ordered those items. Then tonight, I was served this. I think it's supposed to be French onion soup. That's an actual slice of Swiss cheese just plopped on top of a slice of bread on a bowl of beef soup with onions. The cheese wouldn't melt and was...chewy. The salad wasn't quite right either. I gave them the option to try again on the soup. Instead they took it off the bill. So they know they're serving substandard food. Not unhealthy, but unappetizing. I didn't ask to speak to a manager, but in most restaurants if you send something back they immediately know about it and come over to check on you. They've clearly quit caring. I certainly won't be back to this location, and it will probably be awhile before I give the chain another chance. They went into a nosedive about 10 years ago and pulled out. Righted their ship. Seems like maybe someone has stepped away from the controls again.