Dixy Chicken - Medway

The local chicken restaurant is typically very good and less expensive than KFC.

If I could have given it 0 stars, I would have. The food arrived over an hour late. My husband called them twice, only to be told it would be another 10 minutes each time. The man on the phone was rude and even hung up on us when we tried calling a third time, and continued to hang up on us every time after that. The food also wasn't worth the wait.

The food quality at this restaurant was extremely poor. Although my order arrived on time, the fries were overwhelmingly oily and appeared to have been cooked long ago. I was hesitant to even try them because of how unappetizing they looked. The BBQ chicken wings were dry, as were the wedges. I will definitely not be ordering from this restaurant again.

The chicken at this restaurant was below standard as it was undercooked and pink. I had to take it home and recook it to the proper standards. There is definitely a need for more training in the kitchen to improve the cooking of chicken. However, the restaurant itself was clean and had a nice warm environment. The prices on Just Eat were a bit high and should be more reasonable in order to be profitable. It is important to have fair prices on the menu and online, and to improve the quality of cooking chicken.

I made a Tripadvisor account just to warn people away from this hole in the ground. I 've had Dixy Chicken (I don 't know if it 's a chain) in Birmingham before, and it was really good,so when I saw one down here in Gillingham I got pretty excited. Imagine my surprise when: 1. The staff are rude as hell. I was told 'am I coming or not ' (when the food was an hour late: an hour later than the maximum time I was told. Imagine waiting 1 hour and 20 mins for SOGGY FLAVOURLESS FRIED CHICKEN), and the food was shunted at me. 2. Whatever they say the time takes for food add 45 mins to an hour: it 'll be late 3. The food itself it 's dreadful. Swimming in grease and water, flavourless. Strange somehow lumpy gravy, sauces (like the garlic one) which are thin and spill everywhere. Chips which are SOMEHOW both DRY and WET. And the Chicken which, I apparently naively assumed would be the highlight, was pink, each piece tasted differently (some sweet, some spicy, some garlicy... but none of them nice). Somehow they 've made it onto Deliveroo. I have no idea how. You 'd be better going anywhere else for chicken even your own kitchen. Please do not get food from here I 'm begging you. Oh and if you care about that sort if thing, they don 't wear masks.