McDonald's Franchise - McAllen

Cleanliness 2 Food 1 Ambience 2 Price 3 Service 4 Whataburger isn't just what it used to be.

I missed you sweet WhataburgerTook my colleague here for his first time ever#5 with jalapeños and spicy ketchup.

If you go to this location around lunchtime and between the hours of 12 and 2 o'clock through the drive-through be ready to be there for about 30 minutes,

They always get the order wrong, forget items, give me someone else's food, or give me my food cold (even when I ask for fresh . Today, however, they completely ignored me and 4 other cars all together. According to Google and even the posted hours on the store windows, the drive-thru closes at 12am on Saturdays. We placed a mobile order at 10:59pm and left the place at 11:20ish.They ignored us at the ordering screen for a long time upon arrival. When we drove to the pick-up window to see what was up, there were several employees in front. They went about their closing duties and ignored us, even though several made eye contact with us. If a business is closed, they are not allowed to open the windows or doors to anyone, however, they can make a gesture to let us know they are closed or tell us through the ordering speaker that they are closed so we don't waste time or have a bad experience with being ignored to our faces. We drove away but went back around to let the other cars waiting know that they ignored us and the window had the lock on it. I'm pretty sure this happens every night if they're so comfortable ignoring SEVERAL customers. If they close the entire store at 11pm, they should update the hours on Google and their posted signs at the restaurant. If the hours are correct and the drive-thru closes at 12am like it says, then they ignored all of us and lost business. We came to the other McDonald's and they had lots of business (they have the same hours online and posted at the store . It's a shame this location treated us all this way. I hadn't eaten all day and was really craving McDonald's (9 months pregnant! and this one is by my house. We stopped by because it's the closest and we had just got done shopping at HEB. I'm glad the other location serviced us and that I got to satisfy my craving and extreme hunger. Not sure if this is a franchised location, but if it is, the owner seems to lose a lot more money if they're closing an hour before they're supposed to.

I placed a curbside order that took more than 10 mins to complete. I had to get off to retrieve my order, not once was I acknowledged by the manager as I waited for my food. Total lack of professionalism.