Little Caesars Pizza - Mattoon

I came in and thought it would be faster to be ignored by an employee for just a few minutes. After all, she asked if she had something ready at the moment, and the employee ignored me and went away and went out to get someone from the parking lot to take my order as if it wasn't his job, even though he was standing around the whole time. Not sure if a manager was in service, but you all need to work on your customer service skills.

Worst experience ever. Will not be back. We have been waiting 45 min for 2 pizzas and an order of crazy bread. Saturday night and they had no hot and ready?s available. Been standing in the lobby for 5 min and no one has come out to greet us, take our order or give us an update. I take that back he just came out and said it will be a few more minutes. When asked why the delay he said, ?There are only 3 employees in the entire building.? While standing here waiting, one of the employees (who moved slower than molasses) just said a see ya later I?m heading home. Meanwhile, they have a line and people in the parking lot and other customers in the lobby now. I understand things happen, short staffed times happen, but the customer service during those times needs to be even better to compensate or you lose customers like this one.

It's 9:15..... you close at 11. I get the thing about waste but seriously not one possibly 2 pizzas up? 3 o'clock rolls around nothing hot and ready when we come through. Is there anything Hot ready at all ever? This is ridiculous how many times this happens. Call ahead right... no one picks up. Sleazers this blows.

This is a cheese pizza Ashely the manager does not know how to run a company she said it must have been rush time. I ordered an hour and a half early online! Who would even put this in the box i would rather wait 10 more min for a good pizza. She said she would call her manager and hung up on me. Will never eat here again!!

This is Typical for this place I have had 3 too many bad experiences and No Reasonable offers at correcting Thier mistakes I do understand people have bad days and can in the food industry things can get Hectic and busy but to hold your customers accountable and scream at them is absolutely not the way to deal with it my suggestion to resolving the problem is change of management or provide proper training to entire staff and Management team I was told that if a company has a high employee turn over rate that it is not the lack of qualified employees but due to Lack of proper management skill. To the 2 ladies that dealt with this situation I hope you have a better week and remember to smile apologize and reason with customer that are not satisfied.