Chick-fil-a - Marlborough

I love this Chick Fil A. The staff is super friendly and provides phenomenal customer service. The food is always delicious. They have the friendliest staff of any fast food establishment I’ve ever visited. For those who didn’t have a great experience I’d say give them another chance because this is the best location I’ve visited. Sometimes it is extra busy yes but it’s worth the wait.

My first time I was there, I spent 4 hours in it, the service was friendly, there was this girl names Alian. They were taking my order and gave me my food and was extremely polite and sweet. Definitely a good job at hiring someone who can get a job done. 5 star for good food, good employee's, and good service!

Super busy when our family of 8 stopped in for lunch. Line moved pretty quickly (we were inside. the person taking our order kind of seemed like they didn’t care to be taking our order. We got our food quickly with a missed item. When I went to retrieve the missed item I was asked for the receipt (that was never given to me and told it was in the bag. I went back to find it in a bag (it wasn’t there and returned to the counter. The staff member who seemed to be responding to me put their finger up as in to wait while they served a different customer in the dining room but instead of returning to me at the counter they went to my table to look for where the receipt was (someone had stapled it to the side of one of our kids meals. it just felt very negative as I was standing at the counter holding a squirming baby and had I not been paying attention to the person assisting the situation specifically I would’ve been left standing there looking like an idiot while they were off trying to rectify their mistake digging around our bags at our table. Otherwise a pleasant experience, food was good and restaurant was clean.

First visit won't be my last! My now fav take out/fast food place! Manager was so wonderful, forgive me not sure if his name is John Keith or Keith John very polite, held the door open for us on the way in, had no idea he was the manager, genuinely kind friendly. Every employee from start to finish was extremely helpful, pleasant well mannered. It was clear they each wantedthe customers experience to be the best!! It was, I will definitely be back!! Thank you all very much the food was delish!!Denise R.

Keith Johnson. Absolutely and easily my favorite experience in regards to customer service. He was kind, humorous and very professional throughout the whole transaction despite the majority of the crew not showing up. Definitely made the experienceoverall one to remember. I've never bothered leaving a review on anything until now, so here's to you, Keith! Google wouldn'tlet us give you a 5 1/5, so just pretend it was six and you took a bite of it.