Panera Bread - Manchester

I waited 20 minutes for the lady to come over to the register at the slowest pace I have ever witnessed. I just wanted to order 1 CUP OF SOUP. She told me I was going to have to wait 35 minutes. This is unacceptable. It takes 5 minutes tops to ladle thesoup into a cup. Been coming here for decades and this has never happened.

Went with my family for dinner. The counter person told us they would call us when our meal was ready instead of giving us a pager. 25 minutes later I went to see what was taking so long and found our food sitting on the counter. I ordered a soup andhot sandwich, unfortunately it must have sat on the counter long enough it was warm at best. When I told the staff that no onecalled us and my stuff had cooled. I was told that they have microwave at the coffee station I can use. If I want micowave foodIn would have saved my money and ate at home. The store was not busy just poor customer service.

The food is good, but labeling this as "large" and charging $12 for it feels unjust. I'm not impressed.

Panera Bread is one of my go-to spots for lunch, no matter where I am in the country. They serve delicious, gourmet-quality sandwiches at affordable prices. At this location, the service was quick and friendly, but unfortunately, they didn't follow my requests to hold a few ingredients on my sandwich and salad.

Having been in the area for over five years, Panera Bread continues to be a mixed bag for us. The staff is always polite, but often seems disinterested, and the quality of service varies from day to day. My main frustration is that whenever I place an order, there always seems to be some sort of hassle; nothing ever feels straightforward.